Privacy Policy

When you make a booking, submit an inquiry, or contact us through our website, we collect personal information you provide directly, including your name, email address, phone number, and any details you include in your message.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is collected through standard server logs and analytics tools.

If you subscribe to our email newsletter or promotional communications, we collect your email address and any preferences you indicate.

To process and manage your reservation, including sending booking confirmations, pre-arrival information, and post-stay follow-ups.

To respond to your inquiries, questions, and requests submitted through our contact form or by email.

To send you promotional offers, newsletters, or updates about Holistic Eco-Resort — only where you have opted in or where we have a legitimate interest in doing so. You may unsubscribe at any time.

To improve our website, services, and guest experience by analysing how visitors use our site.

To comply with legal obligations, including maintaining records required by Indian law and providing information to authorities when required.

We process your personal data in accordance with India's Digital Personal Data Protection Act (DPDPA) 2023 and other applicable laws.

Contract performance: Processing is necessary to fulfil your booking or respond to a pre-booking inquiry.

Legitimate interests: We may process data to improve our services, prevent fraud, and communicate relevant offers to past guests.

Consent: Where we rely on your consent (e.g. for marketing emails), you may withdraw it at any time by contacting us or using the unsubscribe link in any email.

Legal obligation: We may process data to comply with applicable laws, including tax and hospitality regulations in India.

We do not sell, rent, or trade your personal information to third parties.

We may share your data with trusted service providers who assist us in operating our website and delivering our services — for example, payment processors, email delivery services, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may disclose your information if required to do so by law, court order, or government authority, or where necessary to protect the rights, property, or safety of Holistic Eco-Resort, our guests, or others.

Foreign nationals' passport and visa details are recorded and may be shared with relevant authorities as required under Indian law.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Booking records are typically retained for a minimum of 7 years in accordance with Indian tax and hospitality regulations.

If you request deletion of your data and there is no legal obligation to retain it, we will delete or anonymise it within a reasonable period.

Under India's Digital Personal Data Protection Act (DPDPA) 2023, you have the right to access the personal data we hold about you and to receive a summary of how it is being processed.

You have the right to correct inaccurate or incomplete personal data.

You have the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations we have to retain it.

You have the right to withdraw consent at any time where processing is based on consent.

You have the right to nominate another person to exercise your rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, please contact us at booking@holisticstay.in. We will respond within a reasonable timeframe.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content.

Essential cookies are necessary for the website to function correctly and cannot be disabled.

Analytics cookies help us understand how visitors use our site so we can improve it. These may be set by third-party analytics providers such as Google Analytics.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration.

All data transmitted through our website is encrypted using industry-standard SSL/TLS protocols.

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to or from our website.

In the event of a data breach that is likely to result in a risk to your rights, we will notify the relevant authorities and affected individuals as required by law.

Our website may contain links to third-party websites, including booking platforms, review sites, and social media pages. This Privacy Policy applies only to our website.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Holistic Eco-Resort No: 2/199, Paithalmala Rd, Pottenplave, Chandanakampara, Vanchiyam, Kerala 670582 Phone: +91 88911 96187 Email: booking@holisticstay.in